Do I need to be present at the time of service?
If you have ordered external wash there is no need for you to be present. If you have provided us with the correct address, an operator will find your car, wash it and email you with a photo after the job has been completed.
Provided you have ordered internal service, you could leave a note under book summary with details about where your car would be parked and if you can’t attend leave the key with either housekeeper, nanny, concierge etc.
How do I know my order has been accepted?
You will receive a confirmation email with all details about the operator who will complete the job for you.
When is my payment processed?
You will be charged after the service has been completed. A confirmation email will be sent to you with an attached photo of your cleaned car.
We operate with Stripe – an internationally recognised company which completes safe and secure payments.
Do I need to supply you with electricity/water etc.?
You don’t need to worry about anything. The operator who has accepted your order will be fully equipped.
Can I have a receipt?
Yes, one is automatically sent to you in an email.
Who do I expect to provide the service and how can I be assured of the quality of service?
Operators with over 10 years of experience will complete the job. For more details visit our website gallery/facebook.
Hours of operation
7 days a week / 6am to 8pm
Bad weather
Due to bad weather you might have to reschedule your order. Contact the operator who has accepted your order, details for which will be included in the confirmation email you would receive.
How can I cancel my order?
You can send an email to simon@washmycarlondon.com or text/call on 07926592121.
Please note: if you cancel your order you will be charged 50% of the sum and if you cancel 24 hours before the date of your order you will be liable for 100% of the order fee without being served.
Please note: if you cancel your order you will be charged 50% of the sum and if you cancel 24 hours before the date of your order you will be liable for 100% of the order fee without being served.